We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Your item must be unworn or unused, with tags still attached, and in the original packing to be eligible for a return. The invoice or other evidence of purchase is also required.
You can get in touch with us at firstname.lastname@example.org to begin a return. We'll provide a return postage label and shipping instructions if your return is approved. We will only accept items that are sent back to us.
Any inquiries regarding returns should be directed to email@example.com
Once we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, a refund will be made automatically using your original payment method. Please remember that your bank or credit card provider may need additional time to process and deposit the refund. f you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Himalayan Salt Bricks, 13 Fulton Drive, Stafford, VA 22554 United States.
Issues and damages
Please check your order when it arrives and let us know immediately if anything is broken, damaged, or defective so we can look into it and make it right.
Items that are exempt or not returnable
Some products, including perishable items (like food, flowers, or plants), bespoke products (such as special orders or personalised items), and personal care items, cannot be returned (such as beauty products). Gases, volatile liquids, and hazardous goods are also not returnable to us. If you have inquiries or concerns about a particular item, do get in touch.
Regrettably, discounted items and gift cards cannot be returned.
Returning the item you own and then making a new purchase for the desired item after the return has been approved is the quickest way to ensure you get what you want.
Replacements & Returns
Before sending orders, our shipping staff follows all safety procedures. Each item is sealed and packaged. LTL is used for larger and heavier orders. We use USPS or UPS if the order is modest and weighs little more than 150 lbs. If a product is damaged during delivery for a USPS or UPS order, you must follow the carrier's requirements.
The harmed item, the original container, and all packaging materials should be kept. To process the claim, UPS might need to check the shipment physically.
You must notify us within five days of delivery and provide images of the damaged goods to receive a replacement. Please adhere to the directions:
A picture of the damaged object (s).
a view of the box's interior packaging.
A picture of the shipping label from the defective package (tracking has to be legible).
If available, an image of the box manufacturer's certificate (BMC).
All six edges of the box are visible in two pictures.
The box's dimensions are height, length, and breadth.
If your item is more significant and heavier, we will send it via LTL, which will arrive on pallet (s). We take every safety precaution when sending orders out, but carrier firms occasionally unpack and repack the item for inspection. You must adhere to the guidelines to receive a replacement for any damages.
Before receiving your shipment, you must inspect it. Nonetheless, you must refuse to accept the shipment if something unpleasant occurs. This denial will support your successful claim submission. You should photograph the load and send the images to us. To complete your transaction, we will ship out a new package and file a claim with the carrier company on your behalf.