Shipping Policy
All qualified orders received by 2:00 pm are processed and shipped on the same day with exceptions for Saturdays, Sundays, and holidays.
Local in-store pickups and shipping time handling time is on Mondays – Fridays 9:00 am – 6:00 pm EST Handling time is 1 to 3 days and Transit time is 3 to 5 days. Saturdays 9:00 am - 3:00 pm EST. Orders are usually shipped via USPS
Please contact us for the exact rate. Promotional FREE SHIPPING is available on particular products in the USA only.
Replacements & Returns
Before sending orders, our shipping staff follows all safety procedures. Each item is sealed and packaged. LTL is used for larger and heavier orders. We use USPS or UPS if the order is modest and weighs little more than 150 lbs. If a product is damaged during delivery for USPS or UPS orders, you must follow the carrier's requirements.
The harmed item, the original container, and all packaging materials should be kept. To process the claim, UPS might need to check the shipment physically.
You must provide us with images of the damaged item and the container it arrived in at your address to receive a replacement or refund.
If your item is more significant and heavier, we will send it via LTL, which will arrive on pallet (s). We take every safety precaution when sending orders out, but carrier firms occasionally unpack and repack the item for inspection. You must adhere to the guidelines to receive a replacement for any damages.
Before receiving your shipment, you must inspect it. Nonetheless, you must refuse to accept the shipment if something unpleasant occurs. This denial will support your successful claim submission. You should photograph the load and send the images to us. To complete your transaction, we will ship out a new package and file a claim with the carrier company on your behalf.